Shipping Policy
Last updated: December 15, 2024
Fast & Reliable Delivery
At Kauri, we're committed to delivering your orders quickly and safely to any location in Cameroon. We work with trusted delivery partners to ensure your purchases reach you in perfect condition.
This Shipping Policy outlines our delivery process, timelines, and costs.
Delivery Options
Standard Delivery
- 3-5 business days
- Available nationwide in Cameroon
- 2,000 XAF (Orders under 50,000 XAF)
- FREE (Orders over 50,000 XAF)
Express Delivery
- 1-2 business days
- Major cities: Yaoundé, Douala, Bafoussam
- 5,000 XAF (All order values)
- Real-time tracking available
Delivery Timeline
Once your order is confirmed and payment is processed:
- Order Processing: 1-2 business days for order verification and packaging
- Transit Time: Depends on selected delivery option
- Delivery Attempt: Our delivery partner will attempt delivery at your provided address
- Failed Delivery: Second attempt will be made the following business day
Note: Orders placed after 2:00 PM will be processed the next business day.
Delivery Areas
We deliver to all major cities and regions in Cameroon:
Major Cities
- • Yaoundé
- • Douala
- • Bafoussam
- • Bamenda
- • Garoua
- • Maroua
Regional Centers
- • Kumba
- • Ngaoundéré
- • Bertoua
- • Ebolowa
- • Buea
- • Kribi
Other Areas
We also deliver to smaller towns and villages. Additional transit time may apply. Contact us to confirm delivery to your specific location.
Order Tracking
Stay informed about your order status:
- • SMS and email notifications at every stage
- • Real-time tracking for express deliveries
- • WhatsApp updates available upon request
- • Delivery partner's contact details for coordination
Track Your Order
Visit your account section or enter your order ID on our website to track your delivery.
Delivery Process
Order Placed
Payment confirmed
Processing
Quality check & packaging
In Transit
On the way to you
Delivered
Enjoy your purchase!
Special Instructions
Receiving Your Order
- Have your ID and order confirmation ready
- Inspect your package before signing for delivery
- Report any damages immediately to our support team
- For fragile items, handle with care after delivery
Delivery Instructions
You can provide special delivery instructions during checkout, such as:
- Leave with building security/guard
- Call upon arrival
- Deliver to back entrance
- Specific delivery time preferences
Issues and Concerns
If you experience any issues with your delivery:
- • Delayed delivery: Contact our support team after the estimated delivery date
- • Damaged package: Take photos and refuse delivery if severely damaged
- • Wrong address: Inform us immediately to redirect the package (additional fees may apply)
- • Lost package: We will investigate with our delivery partner and resolve the issue
Need Help?
Contact our support team at +237 123 456 789 or delivery@kauriapp.com